You will always have at least one Trip Leader. You will also be around other people who share the same fan group and interests as you! You may come solo, but you won’t be alone! If you cannot attend the trip, but have someone who wants to go in your place, we will happily transfer the package.
Once you’ve received your PNR, you will be able to call the airline and make your upgrade. Please note, any upgrades are your responsibility
If you are traveling with other guests who have purchased separately and would like to be seated with them, you will be able to specify that in the questionnaire.
We will offer seat upgrades, but we cannot give you a promise of the exact seat location until tickets have been purchased/received.
We cannot issue refunds once we have received payments. We encourage clients to purchase travel insurance. If it is purchased any cancellations/refunds will be handled through that company. If you cannot attend the trip, but have someone who wants to go in your place, we will happily transfer the package.
Many international games often have different ticketing processes than we are used to in the US. Please be patient when waiting to receive the tickets. We guarantee that you will receive a game ticket, however often tickets are not sent out until 24-48 hours prior to the event. You WILL have ticket.
Many international games often have different ticketing processes than we are used to in the US. Please be patient when waiting to receive the tickets. We guarantee that you will receive a game ticket, however often tickets are not sent out until 24-48 hours prior to the event. You WILL have ticket.
Please let us know of any allergies or restrictions in your questionnaire prior to the trip! We will do our best to accommodate!
Your flight confirmation/PNR will be emailed to you. This number will allow you access to check flight information.
On your questionnaire form, we will ask if you’d like to upgrade. Any upgrade requests made after the questionnaire is received are not guaranteed, we will do our best!
If you feel you are missing information such as itineraries or flight numbers, we encourage you to search your email for anything from ‘biggametravel’ or ‘sportsticketsunlimited’. Please note sometimes our emails can go to spam!
We have no control over the flight path that the airline chooses. Anything regarding flights (delays, arrival times, seats, etc.) is up to the airline.
The swag bags will be sent to the person who booked the reservation. We will ask you for a correct mailing address to send them to.
Please email us with the trip you are on, how many of each item you received and the item you are missing. Remember- all bags and items go to the person who booked the trip.
We notify the hotels of our arrival times so they can prepare, however depending on your arrival and the hotel’s room policy (ex. if they have a 3pm check in but you arrived at 10am), we may not be able to guarantee the room is ready.
Sometimes we are able to secure group seating for the whole group-while other times all customers will be scattered. However, your immediate group that was booked under one name will be seated together (ex. if you booked a double room, you and your guest will be together)
Our policy is similar to most airlines (1 carry on style, one checked bag). If at any point, luggage does not fit on the coaches, any guests with more than 2 bags, may holding their luggage on their lap.
We do understand this is a lot of information to process. We try to pack this with any possible questions you may have! Should there be a question that was not addressed, please don’t hesitate to reach out. We are looking forward to hosting you! Thank you for trusting us with this experience!
info@biggametravel.com
